BESCOM announces downtime for upgradation of RAPDRP IT applications

Downtime scheduled from 9 pm on 4th October 2024 to 6 am on 7th October 2024

Online bill payments, mobile applications, consumer portal, and store transactions will be unavailable*
Power supply will not be affected

Bengaluru, Oct 3: Bangalore Electricity Supply Company (BESCOM) has announced a planned downtime for the upgradation of RAPDRP (Restructured Accelerated Power Development and Reforms Program) IT Applications as part of the IPDS IT Phase-2 project.

The system downtime is scheduled to begin at 9:00 PM on 4th October 2024 and will last until 6:00 AM on 7th October 2024.

This upgradation is a crucial step in BESCOM’s ongoing efforts to enhance IT infrastructure and improve service delivery across its operational areas.

In Phase -1, the upgradation was completed successfully by upgrading the Oracle CCB from version 2.3 to 2.8, along with updates to BIP and WSS, on 20th March 2024.

The upcoming Phase-2 will see the rollout of upgraded applications related to Estimates, EAM, GIS, IDAM, EAS, Master Data Management, and Mobile App, scheduled to go live on 7th October 2024.

Explaining about the upgradation, Mr. Mahantesh Bilagi, MD, BESCOM said, “BESCOM is the nodal agency for the implementation of the Part-A IT project for all ESCOMs in Karnataka, covering towns with populations over 30,000. We assure our consumers and stakeholders that the new applications will enhance efficiency and improve user experience once they are operational by 6:00 AM on 7th October 2024.

“Training sessions for field officers have been completed to ensure a smooth transition, and additional sessions are ongoing for other ESCOM officials,” he said.

During the downtime, the following services will be impacted:

RAPDRP Applications will be unavailable for ESCOM officials for routine operations such as processing new connections, name and tariff changes, name transfers, and temporary connections.
Consumers will be unable to make payments at BESCOM cash counters.
The consumer portal will be inaccessible for service requests, including new connections, name and address changes.
Online bill payments via the consumer portal and third-party payment channels will be unavailable from 9:00 PM on 4th October 2024 to 11:00 AM on 5th October 2024.
The bill payment functionality will resume after 11:00 AM on 5th October 2024.
Mobile applications for the RAPDRP area will be affected.
Store transactions through WAMS will be halted.

Places affected under BESCOM:

Bengaluru, Shiddlaghatta, Chikkaballapur, Kolar, Chintamani, Kanakapura, Ramanagara, Davangere, Chitradurga, Tumkur, Sira, Channapatna, Anekal, Mulabagilu, Bangarapet, Hoskote, Doddaballapur, KGF, Challakere, Kunigal, Harappanahalli, Harihara, Hiriyur, Tiptur and Gauribidanur.

About RAPDRP:

The Restructured Accelerated Power Development and Reforms Program (RAPDRP) was launched by the Ministry of Power, Government of India, in 2008. The objective of the program is to reduce Aggregate Technical and Commercial (AT&C) losses and improve the quality and efficiency of power distribution systems across India.

For more information, consumers can contact BESCOM helpline 1912 or visit the BESCOM website.

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